01 · Troubleshooting
Clear answers, from your own documents
Natural questions get grounded answers — with the manual and page they came from, so anyone can check.
Why is the warning light on?Check the level first — then reset…↳ Owner's manual · p.31
Working demo
Your knowledge. Ready to answer.
Folio AI turns your manuals, catalogues, specifications and product data into branded AI chat — for your customers, and for your team. You provide the knowledge. We build it, host it and look after it.
yourbrand.com/support
Hartwell Pumps · Product help
Your brandWhat does fault code E04 mean on the HX-200?
E04 is a low-inlet-pressure trip. Check the inlet strainer is clear, then reset by holding STOP for 3 seconds.
Fig. 7 — Inlet strainer location
HX-200 Service Manual · p.42
Still tripping?
Talk to supportIllustrative · how a customer-branded chat can look
Live demo
Don't take our word for it.
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Live demo · AI chatExpand ↗
Opening the live demo…
One chat, or two if you need it
A customer chat as standard. A protected chat if you need one.
Most businesses start with a single customer chat on their website — and for many, that's all they need. If you also have technical, internal or commercially sensitive knowledge your team relies on, we can add a second, protected chat just for them. It's only built if you need it.
Where you have both, they are built separately and stored in separate databases, so the customer chat can never answer from your private material. We'll work with you to decide what yours requires.
On your website · For your customers
Customer chat
StandardAnswers questions from the material you approve for the public — manuals, specification sheets, catalogues, FAQs — in your branding, with its sources on show.
What's the oil capacity?
Public DB
- Product manuals
- Specification sheets
- Catalogues
- Public FAQs
Open to visitors, with usage limits
Behind sign-in · For your team
Protected chat
If you need itAnswers from the technical, internal and commercially sensitive knowledge your staff rely on — available only to the people you authorise.
Internal fix for fault code E17?
Protected DB
- Service procedures
- Engineering notes
- Internal guidance
- Commercial detail
Only people you authorise can sign in
- 01
Separate where it matters
If you have a protected chat, its knowledge lives in its own database — not one database with a permissions flag.
- 02
No route between them
The customer chat is only ever connected to its own database. However a question is phrased, it has nothing private to draw on.
- 03
We draw the line together
Some businesses need both chats, many need just one. We work with you to decide what's public, what's private and what's really required — and you approve it before anything goes live.
Why it exists
It's all in there somewhere.
Product knowledge lives in manuals, PDFs, catalogues, spreadsheets — and in the heads of the people who have been there longest. Finding a reliable answer takes time, for customers and staff alike.
Folio AI brings it together into chat that answers in seconds, shows where every answer came from, and knows when to hand over to a person.
What it does well
Careful answers, not confident guesses.
02 · Exact identifiers
Part numbers and codes, looked up exactly
Model numbers, part numbers, operation and fault codes are matched precisely rather than guessed at.
70.25.02SKU 20-118Fault E17Part 4412-B
03 · Diagrams
The right picture, beside the right step
Relevant diagrams and product imagery appear alongside the answer, and can be enlarged to read the detail.
⤢
Fig. 7 · tap to enlarge04 · Knowing its limits
It says when it doesn't know
When the evidence isn't there, it says so plainly and points people to your support team instead of inventing an answer.
I can't find that in the approved documentation, so I won't guess.Contact support →
Your brand, not ours
It should feel like yours.
Your logo, colours, voice and support details. Folio AI works behind the scenes — your customers only ever see your brand.
Insights
Every question tells you something.
Your customers are already telling you what they need — they just haven't had anywhere to say it. Folio AI turns every conversation into a clear picture of what people ask, what your documentation doesn't cover yet, and where they still need your team.
Hartwell Pumps · What customers asked
This monthMost asked
What does fault code E04 mean?
Which seal kit fits the HX-200?
How often should the strainer be cleaned?
What's the maximum inlet pressure?
Couldn't answer · gaps to fill
- Is the HX-200 safe for seawater?Not in docs
- Do you ship to Ireland?Not in docs
Illustrative · fictional brand and questions
01 · Demand
What people really want to know
See the questions asked most often, in your customers' own words — and which products and topics they're about.
02 · Gaps
Where your documentation runs out
Questions it couldn't answer are flagged, so you know exactly which manual, FAQ or spec sheet to write or improve next.
03 · Hand-overs
When people still need a person
See which questions end with a hand-over to your support team, and where a better answer would have done the job.
How it works
Managed for you, end to end.
- 01
Share your knowledge
You provide the approved material — manuals, catalogues, specifications, product data — and tell us what's for customers and what's for staff only.
- 02
We build it
We structure, index and configure your knowledge, brand the chat as yours, and test it against the questions your customers and team really ask.
- 03
You approve it
You try it with representative questions, check the answers and presentation, and sign off before anything goes live.
- 04
We keep it useful
We host, maintain and update it within an agreed scope — adding new documents as your products change.
Trust & security
Built to be careful with what you know.
Approved sources only
Answers come from a closed knowledge base built from the material you approve — not the open web.
Sources on show
Every answer references the documentation it used, so it can be checked.
Cautious by design
Uncertainty is stated, and missing evidence leads to a hand-over, not a guess.
Separated, per customer
Each customer has their own isolated environment, with protected knowledge kept in a separate database wherever it's needed.
Keys stay server-side
Model and database credentials never reach the browser.
Clearly AI
People are told they're talking to AI, and that answers should be checked for anything critical.
Put your knowledge to work.
Tell us what you have and who needs it. We'll give you an honest view of what Folio AI could do — and what it couldn't.
Pricing
Free setup, then £100 a month
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Fair use and token policies apply — and we'll work with you to find a price that works for you.
How pricing works